Convoy has you covered

Our digital freight network is backed by a team of freight specialists dedicated to your success.

Need assistance now?

If you’re a shipper that works with Convoy, we provide 24/7 phone and email support. You can reach us at (844) 810-2350 or For any payment-related questions, contact Accounts Receivable at

A new kind of freight partnership

Start with the customer

This is our first company value. It drives the way we work with transportation and procurement teams and it informs our technology roadmap.

Technology and automation elevate great customer service. By automating many of the manual, repetitive tasks involved in brokering and moving freight, we free up your time to focus on more strategic issues, and when unforeseen issues occur, we can address them more efficiently.

Industry-leading load tracking

Better support starts with better shipment visibility

What if you never had to ask, “Where’s my truck?” With Convoy, more than 95% of live loads and 100% of drop loads in our network are tracked end-to-end and in real-time with the Convoy mobile app and smart trailer sensors, saving you time and hassle by providing unmatched shipment visibility.

Your team of freight specialists is available 24/7

Our operations team is available around the clock to provide you with phone and email support. And with dedicated launch managers, account executives, and customer success managers, you’ll get a customer service experience with Convoy that’s second to none.

Launch Managers

When you begin working with Convoy, our team of launch managers will help ensure a successful onboarding experience – understanding your processes, setting up billing, and integrating our systems with your transportation management system.

Account Executives

Your AE is your strategic partner for freight planning. You’ll work with them to identify the services that meet your business needs. They’ll also manage RFPs and regular business reviews, sharing insights from our data science team that can improve your operations.

Customer Success Managers

Your CSM deeply understands your shipping priorities and serves as your service champion, providing proactive communication on your loads, monitoring our performance to ensure we’re hitting success metrics, and creating plans for continuous service improvement.

Operations Team

Our Ops team is on call 24/7 to manage any issues with your shipment. They use Convoy technology to monitor shipment status, proactively identify any problems, and often address them before they ever impact your pickup or delivery.

Your online resource center is a click away

Our shipper resource center provides you with answers to your questions about Convoy’s policies, onboarding process, and billing, as well as articles that help you get started using the Convoy website for tracking your loads, accessing BOLs, quoting lanes, and more.