Our digital freight network is backed by a team of freight specialists dedicated to your success.
If you’re a shipper that works with Convoy, we provide 24/7 phone and email support. You can reach us at (844) 810-2350 or shippersupport@convoy.com. For any payment-related questions, contact Accounts Receivable at ar@convoy.com.
A new kind of freight partnership
This is our first company value. It drives the way we work with transportation and procurement teams and it informs our technology roadmap.
Technology and automation elevate great customer service. By automating many of the manual, repetitive tasks involved in brokering and moving freight, we free up your time to focus on more strategic issues, and when unforeseen issues occur, we can address them more efficiently.
Industry-leading load tracking
What if you never had to ask, “Where’s my truck?” With Convoy, more than 95% of live loads and 100% of drop loads in our network are tracked end-to-end and in real-time with the Convoy mobile app and smart trailer sensors, saving you time and hassle by providing unmatched shipment visibility.
Our operations team is available around the clock to provide you with phone and email support. And with dedicated launch managers, account executives, and customer success managers, you’ll get a customer service experience with Convoy that’s second to none.
When you begin working with Convoy, our team of launch managers will help ensure a successful onboarding experience – understanding your processes, setting up billing, and integrating our systems with your transportation management system.
Your AE is your strategic partner for freight planning. You’ll work with them to identify the services that meet your business needs. They’ll also manage RFPs and regular business reviews, sharing insights from our data science team that can improve your operations.
Your CSM deeply understands your shipping priorities and serves as your service champion, providing proactive communication on your loads, monitoring our performance to ensure we’re hitting success metrics, and creating plans for continuous service improvement.
Our Ops team is on call 24/7 to manage any issues with your shipment. They use Convoy technology to monitor shipment status, proactively identify any problems, and often address them before they ever impact your pickup or delivery.